Last updated: 29/04/2020, 15:00

The health and wellbeing of our members, colleagues and the wider community remains our top priority in the midst of the coronavirus (COVID-19) pandemic.

iATS is supported by Elmhurst Energy, the largest EPC accreditation business in the UK, and we have the size, resources and processes in place to ensure that members can continue working, fully supported by our technical support team.

We will continue to support our members at this difficult time. Please do keep well and do not take risks.

Following our conversations with members and other external organisations, we have created a list of FAQs which we think may be useful for all:


Should I be carrying out airtightness tests?

The government’s guidance is clear “people should stay at home” and “travel to work only where this is absolutely necessary”.

If you deem that the work is ‘absolutely necessary’ then you can do so as long as you undertake a full risk assessment and take precautions such as assessing your own health and well-being, washing hands regularly and adhering to the government’s guidance with regards to social distancing and shielding. If possible arrange to work in vacant premises.

Ultimately the decision is yours but we would urge you to read the most up to date advice and guidance provided by government. If in doubt, don’t go out.


Do I need to continue to submit evidence for any audit requests I receive?

Yes. You should continue to submit evidence for all audit requests, however if you are unable to respond to a request by the due date (due to self-isolation or other mitigating circumstances), then please let us know at the earliest opportunity and we will do what we can to make alternative arrangements. We will endeavour to be as pragmatic as possible.


What will happen to any training or CPD courses that I have booked onto through Elmhurst Energy?

Elmhurst have cancelled all training for at least the next month and offered to either postpone the course, or refund any money paid.

The Training Department has been working hard to put in place online training and webinars to support members.

Online Tutorials are available to purchase here.

Will there be any changes made to billing?

iATS will maintain its normal billing and credit control processes. If you have temporary difficulties in paying your bill you should contact us at the earliest opportunity and we should be able to make arrangements to help you through this difficult period.


What is the best way to contact iATS?

To protect both our staff and the business we have successfully deployed our remote working plan and, would advise members that during this time they contact our teams via email (see details below).

We are, however, continuing to provide technical support by telephone and we can be reached on 0300 688 0016.

General support and queries:

Audit queries:



Can I get any financial support for my business?

Government is responding to the crisis with wide ranging support for businesses:

Financial Support available to members may include;

  • Self-employment Income Support Scheme
  • Coronavirus job retention scheme
  • deferring VAT and Income Tax payments
  • a Statutory Sick Pay relief package for SMEs
  • a 12-month business rates holiday for all retail, hospitality and leisure businesses in England
  • small business grant funding of £10,000 for all business in receipt of small business rate relief or rural rate relief
  • grant funding of £25,000 for retail, hospitality and leisure businesses with property with a rateable value between £15,000 and £51,000
  • the Coronavirus Business Interruption Loan Scheme offering loans of up to £5 million for SMEs through the British Business Bank
  • a new lending facility from the Bank of England to help support liquidity among larger firms, helping them bridge coronavirus disruption to their cash flows through loans
  • the HMRC Time To Pay Scheme