Last updated: 16/12/2012

The health and wellbeing of our members, colleagues and the wider community remains our top priority in the midst of the coronavirus (COVID-19) pandemic.

Following the emergence of the Omicron variant of Covid-19, the Prime Minister confirmed on the 8th December 2021 that it is necessary that England will move to Plan B to re-introduce some measures in order to manage the virus. Similar measures are expected to be introduced by the devolved administrations.

iATS is supported by Elmhurst Energy, the largest EPC accreditation business in the UK, and we have the size, resources and processes in place to ensure that members can continue working, fully supported by our technical support team.

Following our conversations with members and other external organisations, we have created a list of FAQs which we think may be useful for all:

Should I be carrying out air tightness tests?

The rules across the UK appear consistent when it comes to carrying out air tightness testing, and they have not changed:

  • The property markets (commercial and residential) continue to be open for business
  • Those who cannot work from home can continue to go to work.

It is as important as ever that you work safely, for both your own protection as well as the protection of your clients. Therefore we would recommend reading the most up to date regional requirements and guidance which is currently available to you the government website(s):

Do I need to continue to submit evidence for any audit requests I receive?

Yes. You should continue to submit evidence for all audit requests, however if you are unable to respond to a request by the due date (due to self-isolation or other mitigating circumstances), then please let us know at the earliest opportunity and we will do what we can to make alternative arrangements. We will endeavour to be as pragmatic as possible.

Will there be any changes made to billing?

iATS will maintain its normal billing and credit control processes. If you have temporary difficulties in paying your bill you should contact us at the earliest opportunity and we should be able to make arrangements to help you through this difficult period.

What is the best way to contact iATS?

You can contact our team via email (see details below) and telephone, details of which are provided below:

Telephone:  0300 688 0016.

General support and queries:

Audit queries: